Client relations manager

A key role in today’s digital economy, customer success managers work to give their customers a positive experience to help build loyalty. Their holy grail? Achieving a 5-star customer satisfaction score.

  • Starting salary (per month)-
  • Job ads959

Fun fact

They wanted it, they got it, they... ignored it? In November 2017, following endless requests from users, Twitter announced it would increase the character limit per tweet from 140 to 280. After a year of monitoring tweets, the stats showed users weren’t massively taking advantage of the extra room to express their thoughts: just 12% of tweets exceeded 140 characters, while the average length of a tweet actually decreased from 34 to 33 characters. One very happy CSM at Twitter towers, we imagine!

Skills

Hard skills

  • Business intelligence
  • Use customer relationship management software
  • Project management
  • Marketing mix
  • Customer insight
  • Statistics
  • Budgetary principles
  • Sales promotion techniques

Soft skills

  • Identification of Consequences
  • Human projection
  • Self-management

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