Intelcia

As a global player in outsourcing, Intelcia has been helping its customers outsource their operations for over 20 years, combining talent, technology and processes to offer them a tailor-made service. With over 40,000 employees in 17 countries, Intelcia structures its offering around 4 solution areas:

1.      IT solutions: a key player in outsourcing and digitalization, the expertise of this IT division ranges from the digitalization of business processes to multi-technology managed services: network, cloud, security and IP telephony. Intelcia IT Solutions engineers support multinationals, local companies and the public sector worldwide from Morocco, France, Ivory Coast and Cameroon.

2.      Innovative & Consulting Solutions by E-Voluciona: in addition to strategic and operational CX consulting, E-voluciona's service portfolio includes automation solutions, virtual assistants, interaction analysis, customer data analysis and low-code digitization. E-voluciona thus offers end-to-end support across the value chain, using advanced technological solutions that foreshadow the future of customer relations.

3.      Multichannel CX solutions: a global offering built around customer service, sales & loyalty, and technical assistance.

4.      Business Processes: rich and diversified services, notably in digital marketing, accounting, collections, quality control, HR solutions, etc.